The Technical Stuff ...

 

Our CRM's are built around a cloud infrastructure designed to maximize availability, reliability, and security.

 

Infrastructure:

We use the following technologies in storing and managing your applications and data:

 

·         Data Storage: MongoDB

·         Data Indexing: Solr

·         Application Rendering: JavaScript

·         Application Processing: Node.js

·         Servers: Amazon AWS

 

Data Security:

We go beyond industry standard management practices in ensuring your data is secured at all times:

·         Encryption: all data transfer is encrypted with SSL at each transfer                     stage.

·         Protection: all data storage is password protected and secured behind             Firewalls.

·         Passwords: all passwords are hashed and encrypted before being                     stored.    No plain-text passwords are ever stored for any user                           accounts.

·         Ownership: both the data stores and indexes are on servers managed             by our Partners, and no third parties are used for maintenance or                     storage.

 

Redundancy:

All of the application rendering and processing is done with failover and load balancing in place. The Mongo data stores are replicated on additional servers in different locations for higher availability. Additional failover configurations are coming soon for indexing.

 

Backups:

Multiple backups of all app data are securely made daily to both on and offsite locations.

 

Scalability:

Our CRM's use a distributed cloud-based system, which means that scalability can be achieved by simply adding capacity as needed. Record size or bandwidth usage has no impact on performance. An established CRM with tens of thousands of records will be just as fast as a new CRM with 50 records.

 

Data Availabilty:

All data is available to be exported by the Customer at any time into a variety of formats: CSV, JSON, and TXT.

 

Development Environment:

We use the Knack(TM)  Development Environment for all CRM Systems & Integration.